Terms and Conditions

Effective: September 5, 2026
Last updated: September 9, 2026

These Terms and Conditions (the “Terms”) govern your use of ecu5.com (the “Site”) and your purchase or use of products and services available through the Site.

1. Agreement

Okanagan Ventures, carrying on business as ECU5.com (“ECU5.com,” “we,” “us,” or “our”), operates the Site from British Columbia, Canada.

By using the Site, creating an account, or placing an order, you agree to these Terms, our Privacy Policy, our Refund and Returns Policy, and any product-specific terms presented before purchase. Tune Files, vehicle calibrations, modified vehicle software, and their updates are also governed by our Tune File Licence and Software Update Limited Warranty (the “Software Terms”), which form part of the applicable purchase agreement.

Where terms conflict, applicable rights and obligations that cannot legally be waived apply first. Next, a specific written Product variation expressly issued by us, disclosed before purchase, and accepted by you governs only the subject it addresses. The Software Terms then govern Tune File licensing, use, support, and the Software Update Limited Warranty. Separate Provider terms govern only that Provider’s intellectual-property ownership and technical-use conditions and cannot reduce our express warranty or a mandatory right. These Terms govern the general purchase, payment, Site, and account relationship.

You must be the age of majority where you live and legally able to enter a contract. If you act for another person or business, you confirm that you have authority to bind them. Nothing in these Terms limits a right or remedy that applicable law does not allow us to waive.

2. Products and fitment

We sell vehicle modification products and may provide software, files, calibrations, technical information, compatibility tools, VIN decoding, or related services (collectively, “Products”). Photographs are illustrative, and packaging, specifications, availability, and compatible applications may change.

You must confirm that a Product suits your exact vehicle, hardware, software version, configuration, intended use, and operating conditions. A year, make, model, engine, trim, VIN, controller type, part number, or compatibility result does not guarantee fitment, functionality, regulatory compliance, or compatibility with every factory or aftermarket component. Do not install or use a Product if its identity, condition, instructions, or fitment is uncertain.

A “Pre-existing or Independent Vehicle Condition” means a problem that existed before installation or arose independently, including wear, poor maintenance, prior modifications, damage, component failure, corrupted or incompatible vehicle software, or a failure possible in an unmodified vehicle.

3. Laws, insurance, and permitted use

A Product being lawfully offered for sale does not mean it may lawfully be installed, registered, insured, or used on every vehicle, in every place, or for every purpose.

Municipal, provincial, territorial, state, federal, road, trail, track, and land-use rules may restrict modifications affecting emissions, noise, exhaust, lighting, visibility, ride height, wheels, steering, braking, suspension, power, speed, safety systems, diagnostics, registration, or inspection. Restrictions may apply on public roads and on private, competition, or off-road property. An “off-road” or “competition use” label does not override the law.

Before purchase, installation, or use, you agree to:

• check and obey all applicable laws and Product restrictions;
• obtain required permits, approvals, certifications, inspections, and registrations;
• consult a qualified installer or other appropriate professional; and
• confirm and disclose the modification as required to your insurer, registration authority, manufacturer, warranty provider, lessor, lender, fleet owner, track, or landowner.

You must not unlawfully defeat, bypass, remove, or reduce an emissions-control or safety system or operate an unsafe or unlawful vehicle. We may refuse or cancel a sale where we reasonably believe it may violate a law or Product restriction.

Unless we expressly confirm otherwise in writing for the specific Product, vehicle, jurisdiction, and use, we do not represent that a Product is street legal, emissions compliant, inspection approved, competition approved, or accepted by an insurer.

4. Installation and vehicle risk

Modifications can affect handling, braking, steering, traction, emissions, noise, reliability, fuel use, safety systems, warranties, and insurance and may create a risk of property damage, serious injury, or death. Products must be correctly installed, programmed, calibrated, tested, maintained, and inspected by a qualified professional where appropriate. You must follow the Product instructions, retain an appropriate backup where applicable, and confirm safe operation before driving.

Vehicle problems can occur with or without modified software; timing alone does not prove causation. We are not responsible for Pre-existing or Independent Vehicle Conditions, but nothing excludes liability imposed by law if a Product or our conduct causes or contributes to a problem.

To the extent permitted by law, you accept the risks and regulatory, registration, warranty, and insurance consequences of the modification and use you choose. This does not include losses caused by our breach, negligence, wilful misconduct, or a Product defect for which the law makes us responsible.

5. Orders, prices, contracts, and payment

Your order is an offer to purchase. An automated receipt only confirms that we received it. Unless applicable law provides otherwise, a contract forms when we send an acceptance or shipping confirmation. We may decline or cancel an unshipped order for an error, failed payment, suspected fraud, stock shortage, shipping restriction, Product restriction, or legal concern. Any amount charged for a cancelled item will be refunded.

Before you enter into an online consumer contract, we will provide the information required by applicable law clearly, comprehensibly, without charge, and without conditions. As applicable to the order, the checkout, Product page, linked policies, and other pre-contract disclosures will show:

• our legal and business names and the date of the contract;
• a detailed Product description, including relevant technical or system specifications;
• the delivery method and destination and, where the Product is not supplied immediately, its expected supply and completion dates;
• the itemized purchase price, taxes, shipping charges, and other costs we can reasonably determine;
• the nature of costs we cannot reasonably determine in advance, including possible customs duties and brokerage fees;
• the payment terms and schedule, the currency in which each amount is payable, and the total price including any cost of credit;
• any applicable trade-in value or security interest;
• promotional conditions, duration, and terms that apply when a promotion ends;
• Product restrictions, limitations, and other applicable terms;
• return, exchange, cancellation, and refund rules; and
• any renewal or automatic-renewal terms.

Before submitting an order, you will have an express opportunity to view the entire contract, review and correct Products, quantities, delivery and billing information, and other errors, and expressly accept or decline the contract. We will provide a copy of a distance sales contract by email or another method that lets you receive and retain it within 15 days after the contract is entered into. The copy will include the consumer’s name, the contract date, and the information required by applicable law. If we do not meet a mandatory disclosure, contract-copy, delivery, cancellation, or refund requirement, your statutory rights and remedies continue to apply.

Prices are in the currency displayed. Unless expressly stated otherwise, you are responsible for customs duties, brokerage fees, import taxes, and similar shipment charges. Amounts paid directly to a government, carrier, or broker are not refundable by us except where applicable law requires otherwise.

Customers requesting First Nations sales-tax relief must contact us before ordering so we can verify the required status or band documentation and approve a tax-relief account. Any exempt or reduced rate applies only to eligible orders placed through that account. For goods shipped from off First Nations land, the order must be delivered by us or our contracted carrier to the verified eligible address on First Nations land recorded on the account, and title remains with us until delivery. Pickup, customer-arranged shipping, rerouting, or delivery elsewhere may make the order taxable. If the documentation or delivery requirements are not met, we will charge the regular tax rate. You are responsible for accurate eligibility information and for tax, interest, or penalties resulting from an invalid claim, except where law makes us responsible.

You authorize us and the selected payment provider to charge the displayed total. We may correct an obvious pricing or description error before accepting an order. If you reject the correction, we will cancel and refund the affected order.

6. Shipping and delivery

Delivery methods, destination, estimated supply or shipment date, and charges will be shown before purchase and in the contract or order confirmation. Dates are estimates unless expressly guaranteed. You are responsible for providing a complete delivery address and complying with lawful import requirements.

We are responsible for transit loss or damage only to the extent required by law. Report missing or visibly damaged shipments promptly to ca@ecu5.com. Mandatory delivery, cancellation, return, and refund rights continue to apply, including applicable British Columbia distance-sales rights.

7. Returns and refunds

Our Refund and Returns Policy and any Product-specific terms form part of these Terms.

For a normal voluntary return, you must obtain authorization and return the Product unused, uninstalled, and in its original condition with its original box or packaging, accessories, manuals, and documentation. You pay return shipping, and the original shipping charge is non-refundable. To the extent permitted by law, we may refuse a voluntary return or reduce the refund if these conditions are not met.

These normal voluntary-return rules do not apply where a Product is defective or incorrect due to our error or where law requires us to refund shipping or pay reasonable return costs. Disclosed restrictions may apply to opened or installed electronics, custom Products, activated licences, downloads, software, calibrations, or Products damaged through installation or misuse. The Software Terms apply to Tune Files and the other vehicle software identified in Section 1. Our voluntary policy does not replace mandatory consumer rights, including applicable statutory cancellation and refund rights.

8. Warranties

A Product may include the manufacturer warranty described on its page or packaging. Unless expressly stated in writing, we do not extend that warranty or provide an additional one. This does not limit the Software Update Limited Warranty or another written warranty expressly provided by ECU5.com.

Except for express obligations and non-waivable rights, the Site, vehicle data, compatibility tools, instructions, and informational services are provided “as available” without a promise that they will be uninterrupted, error-free, complete, or suitable for a particular modification. Tune Files, vehicle calibrations, modified vehicle software, and their updates are subject to the warranties and disclaimers in the Software Terms. Other digital Products are governed by the terms specifically disclosed for them before purchase.

Nothing excludes or reduces a condition, warranty, or remedy that cannot be excluded under the British Columbia Sale of Goods Act, Business Practices and Consumer Protection Act, or other applicable law.

9. VIN decoder and technical information

Our VIN decoder normally sends a submitted VIN to the U.S. National Highway Traffic Safety Administration’s Product Information Catalog Vehicle Listing (NHTSA vPIC) API. If that service is unavailable, or where configured to supplement missing manufacturer-level information, the decoder may use locally hosted fallback datasets; online values take priority where both sources provide a value. Use of a local fallback does not send the VIN to the authors of those datasets. The source used for a result may be identified in the decoder when source display is enabled. See our VIN Data Sources and Third-Party Notices.

Results rely on government, manufacturer-reported, and fallback-source data and may be incomplete, delayed, inconsistent, or inaccurate. A decode is informational and is not a vehicle-history report, safety inspection, recall clearance, appraisal, title search, insurance opinion, emissions determination, or fitment guarantee. Confirm important vehicle information against the vehicle label, manufacturer information, and an appropriate professional before making a safety-critical, legal, insurance, programming, or purchasing decision.

References to NHTSA, manufacturers, trademarks, or dataset sources identify information sources only. They do not imply that NHTSA, any government agency, manufacturer, or dataset author sponsors, approves, or endorses ECU5.com, the Site, or any Product.

Site content and support responses are general information, not legal, regulatory, insurance, engineering, or other professional advice. You remain responsible for obtaining advice appropriate to your vehicle, intended use, and location.

10. Accounts and Site use

You are responsible for your login credentials and account activity. Tell us promptly if you suspect unauthorized use. Information saved through account features such as My Garage is provided for convenience and must not be treated as a permanent vehicle record or backup. Our Privacy Policy explains how account, VIN, browser-storage, and My Garage information is handled.

You must not use the Site unlawfully; interfere with its security or operation; introduce malicious code; scrape or harvest content without permission; impersonate others; provide false information; infringe rights; evade access controls or rate limits; or attempt unauthorized access. We may reasonably restrict access, suspend accounts, or cancel unfulfilled orders to investigate misuse, protect users or systems, or comply with law.

The Site and its original content are owned by us or our licensors. We grant you a limited, revocable, non-transferable right to use the Site for lawful personal or internal business purchasing. Rights in Tune Files, vehicle calibrations, modified vehicle software, and their updates are limited to those expressly granted by the Software Terms. Rights in another digital Product are limited to its terms disclosed before purchase. Manufacturer names and trademarks belong to their owners and do not imply endorsement.

Third-party websites, payment providers, carriers, and data services have their own terms and privacy practices. We are not responsible for their independent acts except where law provides otherwise.

11. Limitation of liability

Nothing excludes liability or remedies that cannot legally be excluded, including applicable consumer rights or liability arising from our fraud, wilful misconduct, gross negligence, or death or personal injury caused by our negligence where such liability cannot be limited.

Subject to that rule and to the fullest extent permitted by law, we are not liable for indirect, incidental, special, punitive, or consequential loss or for lost profit, revenue, data, goodwill, use, or opportunity. Our total liability arising from a Product or order will not exceed the amount paid for the Product or order giving rise to the claim. These limits do not alter an express warranty, statutory warranty, refund duty, or other non-waivable remedy.

Any additional Tune File-specific limitation is governed by the Software Terms but applies only to the extent permitted by law.

12. Your responsibility and indemnity

Except where law makes us responsible, you are responsible for fines, penalties, losses, inspection or registration failures, and warranty or insurance consequences resulting from your installation, use, disclosures, or conduct.

To the extent permitted by law, you will indemnify and defend us and our directors, officers, employees, and agents against third-party claims, regulatory proceedings, losses, judgments, penalties, and reasonable legal costs arising from your:

• unlawful, unsafe, unauthorized, or improper installation, programming, use, resale, or export of a Product;
• breach of these Terms, the Software Terms, or a Product restriction;
• failure to obtain an approval or make a required disclosure; or
• negligent, fraudulent, reckless, or wilful conduct.

This indemnity does not apply to the extent caused by our breach, negligence, wilful misconduct, or a Product defect for which law makes us responsible. We may control the defence after giving reasonable notice. You may not settle in a way that admits our fault or binds us without our written consent, which will not be unreasonably withheld.

13. Governing law and general terms

Contact us first at ca@ecu5.com so we can try to resolve a concern. The parties may voluntarily agree to mediation or another process after a dispute arises.

British Columbia law and applicable Canadian federal law govern these Terms. Subject to a mandatory right to proceed elsewhere, disputes may be brought before a British Columbia court or tribunal. We do not require a consumer to waive a lawful review, a class proceeding, access to a court or tribunal, or another protected right, and nothing in these Terms prevents a consumer from exercising those rights.

We may update these Terms prospectively by posting a revised version and changing the “Last updated” date. The version presented when you place an order governs that order unless the parties validly agree otherwise or law permits a change. We will not retroactively remove an accrued right or materially change an accepted order without consent or legal authority.

If a term is unlawful or unenforceable, it will be limited or severed to the minimum extent necessary, and the remainder will continue. Failure to enforce a term is not a waiver. You may not assign your rights or obligations without our consent. We may assign ours as part of a legitimate sale, reorganization, or transfer of our business, subject to applicable law. These Terms, the order details, and incorporated policies form the agreement concerning the applicable order, except for representations or rights that law does not permit us to exclude.

14. Contact

Questions, complaints, cancellation notices, and legal notices may be sent to:

Okanagan Ventures
carrying on business as ECU5.com
645 St Annes Rd
Armstrong, British Columbia V0E 1B5
Canada
Telephone: +1 236-361-5150
Email: ca@ecu5.com